Ts and Cs
These Terms and Conditions apply to all transactions on this site.
Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time and you will be asked to agree to the terms and conditions each time you place an order. Please ensure that you are familiar with our current terms and conditions. Brewery288.co.uk is an online shop owned & operated by Brewery288 Ltd, company number; 12845524.
Brewery 288 is committed to your complete satisfaction. We are reliant on our customers and welcome comments and suggestions, and will always do our best to help.
In accordance with the Licensing Act 1964, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. By placing an order, you are confirming that you are 18 or over. We reserve the right not to deliver if we are unsure of this.
You will have an opportunity to check and correct any input errors in your order up until the moment you submit your order by clicking the “Place your order” button.
After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered.
Please note that this information is an acknowledgement, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an e-mail to confirm payment has been received.
We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know.
When deciding whether or not to accept your order we or our payment processing partner may use certain information about you, including any received from credit reference and fraud detection agencies.
This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
We regret that we are unable to accept amendments if your order is packed and ready for dispatch.
Prices and Payment
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of your order is the price of the products you order plus the applicable delivery charge.
All costs and discounts will be set out clearly before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order.
If something becomes unavailable we may offer you an alternative.
We try very hard to ensure that all information on this site is accurate however, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
We accept payment by the cards listed on the payment page.
Payment is deducted when we process your order.
We reserve the right to change prices without notice.
Normally, deliveries will take between 4 and 5 working days and we do everything we can to meet this. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed.
Deliveries will need to be signed for.
In the unlikely event that a parcel is stolen we will liaise with the customer who will need to report the theft to Police.
It is your responsibility to ensure you are able to collect the item if the courier was unable to find you. If you are not available and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.
The courier will attempt to deliver twice after which parcels are returned to the delivery depot. If arrangements have not been made to collect from the depot the parcel will be returned to us. Carriage charges incurred by us are not refundable if all attempts to deliver have failed. These will be charged at cost.
Based on our courier policy and their exceptions we do not currently offer delivery outside the UK or to the Highlands or Islands.
Delivery is calculated accordingly via the website for mainland England, please note that other charges may apply for other areas of the UK.
All parcels will be sent by courier; Brewery288 Ltd accepts no responsibility for failure to deliver due to circumstances beyond our control.
Missing, Damaged or Incorrect Orders
We try to ensure that you receive your order in good condition.
Please check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery.
Please contact us within 3 days by calling us or email firstname.lastname@example.org.
Retain the original packaging for returning your order. Contact us with your order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference.
Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.
Bottles, glasses and labels can and do vary from batch to batch. The images shown on our website may differ to current stock items. Branded glassware may contain air bubbles this does not count as a faulty product.
It is your responsibility to notify us of any incorrect or missing goods supplied within 7 days of delivery by calling or using the contact us link.
Returns and refunds
If you are not satisfied for any reason, goods should be returned intact within 7 days. The cost of carriage in this instance is the customer’s responsibility, however this will be repaid if we are found to be at fault.
Products maliciously damaged will not be refunded.
It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and shortages must be notified as soon as possible.
Brewery288 Ltd and its suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
This policy forms part of our Terms and Conditions.
This website is owned and maintained by Brewery 288 Ltd. Brewery 288 is committed to delivering a privacy-friendly website experience on brewery288.co.uk. We will make you aware if we store any data, we will only ask you for relevant personal data and we promise not to share any data without your consent.
We are responsible for the collection and proper management of any personal information you give to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.
We collect personal data so we can provide you with a smooth, efficient, and personalised experience. This allows us to provide services that most likely meet your needs and to make your experience easier and quicker. To register with or order from this site we may collect the following personal data:
Billing Information (name, address, email address, telephone number but NOT card details)
Delivery Information (name, address, email address, telephone number and any special notes)
We will always process your personal information on lawful grounds and in particular on the grounds set out below:
- Performance of a Contract/Service – if we supply goods or services to you, or receive goods or services from you, we need to be able to contact you and to record any work performed for invoicing purposes. This information is likely to include your name, contact details and payment details, information about your business and any additional information we may need to help meet your specific requirements.
- Legitimate Interest – on the basis that it is in our legitimate interest to do so, we may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.
- Legal Obligation – we may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.
We may use social buttons (e.g. Facebook ‘Like’, Twitter, Google+1 etc.) to enable users to share or bookmark our web pages. Scripts from domains outside of brewery288.co.uk are used in order to implement these buttons and connect them to the relevant external sites. Users of social sites should be aware that they are likely to be collecting data on what you are doing throughout the internet. Please refer to the individual social sites for further details.
You have the opportunity to opt in or out of Brewery 288 email communications. If at any stage you wish no longer to receive any emails from us, you can change your preferences via the links at the bottom of the email footer. Some emails are sent from traditional platforms such as Outlook which don’t have the facility to add automated opt-out methods, if you receive an email from Brewery 288 that does not contain an opt out link you can reply requesting to opt out and we will process your request in a timely manner.
Our Disclosure of Your Data
Updating your preferences
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please send an email to email@example.com or contact us.
How long will we hold your information for?
Your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
Your rights – you have the right to ask us at any time:
- to confirm whether we hold any of your personal data;
- to send you a copy of any personal data that we hold about you;
- to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
- to delete (to the extent possible) any of your personal data, where we are required by law to do so;
- to stop processing your personal data, where we are required by law to do so;
- to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
- to stop processing any of your personal data that we process on the basis of our legitimate interests; and
- to stop sending you marketing material. However please note that we may continue to send you service-related (i.e. non-marketing) communications.
Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.
If you wish to exercise any of these rights, or if you wish to object to our use of your personal information, please write to us at firstname.lastname@example.org
Our website may contain links to other websites. This privacy notice only applies to this website and to Brewery 288 Ltd so when you link to other websites you should read their own privacy policies.
We may from time to time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.Changes
We store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
- not use this site, or
- delete our cookies having visited the site, or
- browse the site using your browser’s anonymous usage setting.
We use a session cookie to automatically log you in and to remember any shopping basket contents.